Your appointment takes place in a standard clinical exam room in the SF SPCA Hospital, designed to support safety and reduce stress. Many pets feel anxious in unfamiliar settings, so our team may use a physical barrier (such as a gate) between you and your pet and the clinician.
The consultation includes a detailed history, observation in a low-pressure setting, discussion of diagnosis, and development of a personalized treatment plan. We never provoke behaviors. Throughout the consultation, the doctor may gently toss treats toward your pet. This is a standard, evidence-based approach used to reduce fear, create positive associations, and gather accurate information while minimizing stress.
The appointment does not include hands-on training or real-time behavior drills. Afterward, you’ll receive a written summary that includes your pet’s diagnosis, contributing factors, safety recommendations, treatment strategies, and next steps.